General Terms and Conditions
Registered in England & Wales Company Reg No. 5541961
VAT Reg No 862450526.
Please address any complaints, queries or correspondence regarding these terms and conditions to this registered address or contact us by email.
- Our Website
Access to our website is permitted and we reserve the right to withdraw or amend the services we provide on our website at any time. We will not be liable, if for any reason our website or the material provided by it, becomes unavailable. You as the customer, take responsibility for the necessary requirements to have access to our website and users must be aware of these terms when using our website via your internet service.
- Intellectual property rights
We own the intellectual property rights for our website and the information published throughout. All of the material on our website and packaging, including the text, editorial, illustrations, designs, logos, blog posts and any images throughout are protected by copyright laws.
You may purchase products manufactured by Akamuti directly from our website, by post or by telephone. Our delivery service extends to England, Wales, Scotland, Northern Ireland, the Isle of Man, Channel Islands, Norway, the EU, China, Hong Kong and Australasia and excludes all countries outside of those mentioned. You may purchase these products produced by Akamuti for personal use only, unless otherwise agreed. We reserve the right to refuse any order on any grounds. All orders are dispatched on receipt of payment, unless otherwise arranged.
If you are a retailer, you may sell Akamuti products to a third party in accordance with these stated terms and conditions, adhering to Akamuti pricing recommendations and Akamuti copyright regulations. Retailers may not sell any Akamuti product to another retailer for re-sale or act as a distributor without permission from Akamuti. (in which circumstance Akamuti will provide written terms and conditions applicable to such an agreement).
Akamuti reserves the right to remove any retailer from its customer base if it is decided that within all reasonable doubt that Akamuti products are being sold in a manner deemed inappropriate or offensive or which may be causing a “conflict of interest” between customers or retailers. All decisions are made at the discretion of Akamuti.
Full details of all the products available along with their prices are set out on the Akamuti website. All of our prices are shown in Pound Sterling and are inclusive of VAT charged at the standard rate of 20%. The prices exclude postage and packing charges where they are applicable.
We reserve the right to change our prices at any time.
Akamuti takes all reasonable care to ensure that all details, descriptions and prices of products are correct at the time when the relevant information is placed on the website; online shop or in any printed material. Some Akamuti products may not be available and Akamuti reserves the right to remove or add items to and from the website at any time. Although every effort is made to keep our information as up to date as possible, the information appearing at a particular time may not always reflect the exact position at the moment you place an order.
Whilst every effort is made to accurately describe Akamuti products, there may be slight variation in product colour, packaging design or specification at any time. We endeavour to make sure pricing is correct at time of printing, but reserve the right to change prices due to error or supplier changes.
Reference to any product or service by Akamuti does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available in all countries. The information provided by Akamuti has been included in good faith for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness.
Placing an order
Orders may be placed online on our website www.akamuti.co.uk or over the phone on 01558 685360. Akamuti accepts payments by credit or debit cards as well as bank transfers where applicable. We regret that we no longer accept payments by cheque due to excessive processing bank charges. All card payments are made securely through our Sagepay Merchant Service Provider or PayPal where all payments are dealt with through a secure server.
All Akamuti products remain the property of Akamuti until payment has been received in full.
If your credit or debit card does not give an authorisation and is declined, your order will also be declined and not be processed any further. Akamuti will confirm your product order by email once payment has been received. Akamuti will email you again to confirm that the products you have ordered are being shipped to you. Once placed, your order becomes a contract of sale for the products you have ordered and is concluded between you and Akamuti only upon those products being shipped to you.
Akamuti may refuse or be unable to process your order if the product you ordered is discontinued or no longer available; your credit card does not give authorisation for the payment of the purchase price or if you do not meet any of the criteria required to allow an order to be made.
Changing or cancelling an order
If you wish to change an order simply contact Akamuti on 01558 685360 or email: firstname.lastname@example.org including your order number and the date the order was placed. You may cancel an order within 14 days of receipt of your order in accordance with your consumer rights under The Consumer Contracts Regulations 2013. We may not be able to stop your order being shipped out to you; however your right to cancel an order and return the products remains unaffected. The costs of delivery and returns incurred will be the customer’s responsibility.
If you would like to return a product or an order to us, please do so within 14 days of receipt of the goods. Under the The Customer Contracts Regulations you have 14 days to return the items to us. Please contact Akamuti first by telephone 01558 685360 or email email@example.com to inform us of the return and provide us with details of the items you wish to return.
We will provide you with a returns number or form to fill in to accompany your returns. For reasons of hygiene and safety, we are unable to exchange items unless they return to us unopened. Please pack your parcel with care; if you fail to pack the parcel and your goods arrive damaged (as a result of the return trip) we may not be able to process your return.
Please send the returns to us at: Akamuti Limited, Maes y Bryn, Llansawel, Llandeilo, SA19 7PG. We recommend you obtain proof of posting to ensure both traceability and insurance. You should also obtain a receipt for the parcel when you send it.
If you wish to return an order because you no longer wish to receive the goods, or no longer want a product, the return costs will be the customer’s responsibility. If a product has been partially used, you may not receive a full refund. A refund will be provided on receipt of the return.
If you have any questions, please ask.
Returning an incorrect or faulty product
To return a damaged, incorrect or faulty product you have 28 days from receiving the product under The Customer Contracts Regulations 2013 to do so.
Please contact Akamuti first by telephone 01558 685360 or email firstname.lastname@example.org to inform us of the problem and providing us with the details of the items you wish to return. We will provide you with a returns number or form to fill in to accompany your returns.
Please pack your parcel with care; if you fail to pack the parcel carefully and your goods arrive damaged (as a result of the return trip) we may not be able to process your return.
We will refund the postage costs incurred to the value of standard second class rate (under 1kg) or first class rate (over 1kg) for faulty or incorrect goods. Our returns address is: Akamuti Limited, Maes y Bryn, Llansawel, Llandeilo, SA19 7PG.
We recommend you obtain a free proof of posting via the post office to ensure both traceability and insurance. You should also obtain a receipt for the parcel when you send it.
We will are happy to refund any returned items in a re-saleable condition or alternatively exchange the product. You will be refunded at the price you paid for the product at the time of your order within 7 days of receipt of a return. You will be refunded the product price or you can exchange the product once the return is received by Akamuti. If the product you wish to exchange has a lower price than the originally ordered product, we will refund you the difference; if it has a higher price, we will require you to settle the difference.
If you wish to return an item you do not like, ordered by mistake or you have changed your mind about – Akamuti will only refund the cost of your order and not the returns charge. These products must be packed up carefully and be in a fully saleable condition. Once a product has been opened or where the product has been extensively used, we reserve the right not to refund in full. A refund of the delivery charge will only be given where the products returned are incorrect or were delivered in a damaged or faulty state. In this event, we will reimburse your postage costs at the standard second class rate (under 1kg) or first class rate (over 1kg). Akamuti also reserves the right to recommend a returns method to save costs.
In the event an Akamuti order is received in a damaged condition due to transit, the consignment should be refused at point of delivery so that the goods be returned to Akamuti. If goods are only seen to be damaged once the package has been opened – please contact us immediately and we will arrange re-delivery of a new order. A re-delivery can take place once Akamuti receive evidence of the damage, for example a photograph.
UK Orders placed with Akamuti are processed to reach you as quickly as possible, usually within 1-3 days. Most orders are dispatched within 24 hours of receipt (except over the weekends, bank holidays and other holidays where orders will be processed on resuming opening). If your order has not arrived within 7 days, please contact us.
EU If you live outside of the UK, please allow 3-7 days for delivery. If your order has not arrived within 7 days, please contact us.
Akamuti orders are dispatched using Royal Mail. They may require a signature on delivery. We will inform you of estimated delivery dates and of any delays that may be incurred. We accept no responsibility for loss resulting from Royal Mail delivery delays or national working or postal strikes.
Customs and Import Duty
If you live outside of the UK it is your responsibility to check and assess if there are any extra charges, taxes or import duties liable on delivery. Akamuti will not be liable for any of these extra charges or charges in the event that a shipment is stopped, held or disposed of. Akamuti has no control over these charges, please contact your local customs office for more information.
Suitability for purpose
We do not accept responsibility for the misuse of Akamuti products. It is the responsibility of the customer to use Akamuti products with discretion. Akamuti does not accept responsibility for misuse of products where the goods are used in any way that contravenes recommendations. We do not accept responsibility for damage or defect of Akamuti goods arising from incorrect storage or use by the customer. We accept no liability for loss or consequential damage arising from the goods supplied. All Akamuti products have passed through rigorous quality control procedures before dispatch to the customer. Akamuti cannot be held responsible for deterioration of the products due to the customer’s incorrect storage conditions ie, exposure to direct sunlight etc. The customer should ensure that Akamuti products are kept in hygienic conditions, to minimise the risk of deterioration in the product resulting from external contamination.
Information provided by Akamuti to our customers is for information purposes only and is not intended to diagnose, prescribe or replace professional advice. If the customer has a medical complaint, it is the customer’s responsibility to seek advice about contraindications from using any of the goods supplied by Akamuti.
All representations relating to purpose of use are excluded to the full extent permitted by law and Akamuti accepts no liability. None of the information we provide is intended to treat any ailment and any product used to such a purpose is used with the responsibility and at the discretion of the consumer. It is the customer’s responsibility to obtain advice about contraindications from a professional. We disclaim all liability and responsibility arising from any reliance of information or products purchased from this website. While all effort is made to ensure that information provided is correct, the website may contain errors for which we accept no liability. We accept no liability for loss or damage caused by the misuse or misrepresentation of information supplied. All representations relating to purpose of use are excluded to the full extent permitted by law and we accept no liability.
All Akamuti branding, product names and service names used on the Akamuti website are the trade marks, registered trade mark of Akamuti unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such registered trade marks, trade names or service marks without the prior written permission of Akamuti – the owner of such such registered trade marks, trade names or service marks.
Akamuti 2003-2015. All Rights Reserved. Reproduction is prohibited other than in accordance with the following copyright notice and limited reproduction permissions. The contents of the Akamuti pages are the copyright of © Akamuti Limited and remain the sole property of Akamuti.
- As a potential purchaser you may not copy or print copies of our web pages without written permission from Akamuti. You may pass on information to another individual or a third party for their personal information only, but only if you acknowledge the web pages of Akamuti as the source of the material. You must also include such acknowledgement along with the URL from the Akamuti website (https://www.akamuti.co.uk) in the copy of the material; and you inform the third party that these conditions apply to him or her and that he/she must comply with them. This licence to recopy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of a page from the website of Akamuti or any printed material may be distributed or copied for any commercial purpose.
- Akamuti is able to provide promotional literature and product information where possible so please contact Akamuti for relevant information. You may not reproduce or copy any images from the Akamuti website without permission.
- No part of the website of Akamuti may be reproduced on or transmitted to or stored in any other website or any other form of electronic retrieval system. Akamuti is, unless otherwise stated, the owner of all copyright and database rights on the website and its contents.
- Akamuti may not be used for the purpose of marketing or in advertising (print or internet) of any sort without written permission from Akamuti.
- You may not publish, distribute, extract, re-utilise, or reproduce any part of the Akamuti name, logo, images, branding or website in any material form other than in accordance with the uses set out in our terms and conditions – or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable – or any equivalent legislation as may apply in your country.
Akamuti reserves the right to:
Modify or withdraw, temporarily or permanently, Akamuti online shop with or without notice to you. Akamuti shall not be liable to you or any third party for any such modification or withdrawal; and/or change in the terms and conditions from time to time. Your continued use of Akamuti products or website following such changes, shall be deemed to be your acceptance of such changes. It is your responsibility to check regularly to determine whether the terms and conditions have been changed.
If Akamuti should change these conditions, your order will be subject to the terms and conditions at the date and time of you placing your order.
Up to date copies of the relevant terms and conditions are available by email email@example.com
If any part of the conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the conditions and the remaining provisions of the conditions shall remain in full force and effect.
These terms and conditions are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the English Courts.