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Delivery & Returns

Delivery
At Akamuti, we aim to process your orders as quickly as possible. Most orders are dispatched the same day, if you order before 1pm. We dispatch our orders with Royal Mail or with a courier depending on the size & value of the order.

DELIVERY TO THE UK
Our delivery cost to UK addresses is a flat rate of £3.00 whatever the size of your order!

DELIVERY TO THE CHANNEL ISLANDS
Up to 2kgs £7.50
2-5kgs £10.00
5-8kgs £16.00

DELIVERY TO THE EU
Our European p&p rates start from £5.00 & are staggered according to the weight of your order. If you would like to know the price before you order please feel free to email us first. Orders over 1kg will be shipped by courier at the prices below.
 
0-500g £5.00
501-1kg £7.50
1kg-5kg £15.00
5kg-10kg £20.00
10kg-20kg £36.00

COURIER DELIVERY TO CHINA, AUSTRALIA & NEW ZEALAND
Up to 5kgs £40.00
5-10kgs £60.00

Wholesale orders will be sent via courier - we will advise on estimated delivery times at the time of ordering. We are normally able to dispach within 2-3 days depending on the size of your order of course!

Orders placed late on Friday or over the weekend will be processed on Monday. If for any reason there is a delay on your order, we will keep you fully informed of expected delivery times.

For an 'individual delivery estimate' on your order, please feel free to call us on 0845 4589242 or drop us an email.

Please Note: We currently only ship to the UK, the EU, Switzerland, China, Hong Kong, Australia & New Zealand.

Returns

Damaged Goods: If you received damaged goods, please contact us immediately so that we can organise a replacement product or refund. We must be notified of incorrect or damaged orders within 3 days of receipt. Please provide your order number or customer details. In some instances we may request proof of damage in the form of a photograph or notification of damage provided by the carrier.

Unwanted Goods: If you wish to return the goods you have ordered, you must notify us within 7 days of receiving the goods. We will provide you with a returns reference number. We will refund returned goods within 28 days. If you cancel an order after despatch, this will incur a 10% surcharge. All return costs in this instance will be the customer’s responsibility. You may have a refund on all goods, providing they are sealed and unopened and in a re-saleable condition within 28 days of the original purchase. Please send with a proof of purchase, in this case your name & postcode or order number should suffice.

Returns Address: Please return your products to this address: Akamuti Limited, Maes y Bryn, Llansawel, Llandeilo, SA19 7PG. Please be aware that we must provide you with a returns reference before you can send the products back to us so please contact us first.

Akamuti Shea Butter
 

Looking after your skin

Akamuti Red Palm Soap
 

100% natural ingredients

Akamuti Black Soap
 

Fairtrade

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Information provided on our website & in our publications is provided for information purposes only and is not intended to diagnose, prescribe or replace the advice of professionals. It is the responsibility of the individual to check with a professional before using any products that may interfere with drugs or medical conditions.

Akamuti accepts no responsibility for incorrect use of information or products.